Your company needs a movement of freight from point A to point B. You call us, we discuss the specs, you contract with us, and we take care of business.
Sometimes that’s all a customer wants to know, which is perfectly fine with us. It’s a bit like the way we think about gravity: we don’t completely understand why everyone and everything that’s not bolted down doesn’t float into space…though we sure appreciate that gravity is working to keep us grounded.
NATCO is working to keep your flatbed, oversize, and heavy haul loads rolling. We approach our customers with transparency and a friendly directness that serves everyone well. The NATCO way includes our belief that there shouldn’t be any mystery to the operation. After all, it’s your shipment. So, we want to share our process with you:
With our first conversation, we gather your essential information: the make and model of your equipment, accurate dimensions and weight, and timeframe for delivery. Based on those specs we can determine variables like legal or oversize and partial or full load. We provide our pricing—often within 10-15 minutes—and discuss these recommendations with you.
When you green-light the project, NATCO secures the freight logistics methods. We confirm your order with the shipper and receiver and verify the carrier’s legal to load status. We send confirmation to all parties involved and note the type of delivery and any special equipment and/or arrangements (i.e., pilot cars, overdimensional permits) to minimize downtime.
With your delivery in transit, we have access to GPS tools, pulled from the driver and/or dispatcher’s milestones on progress, and we can geo-locate in four-hour increments. Our equipment allows us to send text messages to the driver’s phone. And our superb customer service means that we still pick up the phone and call the dispatcher to prevent and address any problems along the way.
When your order is off-loaded, the receiver signs the bill of lading and sends us the rate confirmation, which we then process and invoice to you.
Contact Team NATCO. No matter how complicated or how small, we’ll handle your freight concept and make it a reality.